Privacy Policy

Our Commitment to Privacy

At Fatherheart Singapore we recognise the importance of protecting your privacy. We will take all reasonable steps to ensure that the personal information we collect from you when you use our website is protected from misuse or unauthorised disclosure.

The Information We Collect

“Personal data” generally refers to any data, whether true or not, about an individual who is identifiable from the information to which we have or are likely to have access to.

The personal data that we may collect include the following:

• Personal details, such as full name, gender, date of birth, residential address and nationality;
• Personal contact details such as hand phone number and email address;
• Personal information: Medical health status and history, dietary requirements
• Purchases and orders made by you
• When you purchase goods or services or donate to us, your payment card details
• Information relating to pastoral care needs; and
• Photographs, audio and video recordings

We do not collect any national identifiers (e.g. NRIC numbers, FIN, passport numbers, birth certificate numbers) from anyone.

The exact data to be collected will be dependent on the purpose and needs of each activity or event. We endeavor to only collect, use or disclose personal data about an individual that it considers reasonably necessary for the purposes underlying such collection, use or disclosure.

How We Collect Your Information

We may collect your personal data when you voluntarily provide the personal data directly to us. For example, we may collect your personal data when you:

• Contact us by sending us an enquiry through this Fatherheart Singapore website;
• Communicate with us by sending us a direct message through email, Whatsapp, Telegram, Signal or Messenger
• Register for any of our programmes, events, classes, conferences/seminars, workshops or mission trips; and
• Use our social media platforms, such as posting content on our social media platforms.

We may also collect your personal data when a third party provides your personal data to us, such as our agents, business partners, contractors and regulatory authorities.

How We Use Your Information

Fatherheart Singapore uses personal information for the day to day operation of the ministry.

This includes:

  • To identify an individual; to provide you (the Fatherheart Singapore website visitor) with products and services you require including the administration and management of those products and services
  • For researching and developing Fatherheart Singapore products and services including an understanding of your communication needs for the purposes of enhancing or improving Fatherheart Singapore products and services
  • Informing you of changes to Fatherheart Singapore products and services
  • To conduct appropriate checks regarding the provision of the products and services to you Fatherheart Singapore will use or disclose personal information about you to the extent indicated at the time of supply of the information to Fatherheart Singapore
  • To provide you with products or services as requested for the ordinary operation of Fatherheart Singapore’ website or business (e.g. to inform about Fatherheart Singapore activities, products and services)

Fatherheart Singapore will not use or disclose any information about you for purposes other than those listed above without obtaining your prior consent, other than where the use of disclosure is permitted by law.

Protection of personal data

We will take reasonable security arrangements to ensure that your personal data is protected from unauthorised access, theft, loss, misuse and other risks.

We securely store your data on a website hosting server with security that is password protected.

Fatherheart Singapore will keep your personal information to provide ongoing services and for historic records but will delete your data on request by removing it from our website hosting server.

We shall ensure that all members and volunteers are aware of the importance of protecting the confidentiality of personal data.

We shall ensure that care is taken when personal data is disposed of or destroyed (e.g. shredding of hardcopy documents) to prevent unauthorised parties from gaining access to that personal data.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically through cookies or similar technology.

Fatherheart Singapore uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website
  • Suggesting content for you to view on our website

The types of cookies our website uses are:

  • Strictly necessary cookies — these are essential for you to browse the website and use its features, such as allowing our online store to hold your items in your cart while you are shopping online.
  • Functionality – Fatherheart Singapore uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what location you are in. A mix of first-party and third-party cookies are used.
  • Performance – Fatherheart Singapore uses these cookies to collect information about how you use our website to improve how our website functions. None of this information can be used to identify you as it is aggregated and therefore anonymised.
  • Advertising – Fatherheart Singapore uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about and from your browser, device, and your IP address. These cookies will be shared with other parties.

    You can set your browser not to accept cookies however, in a few cases, some of our website features may not function as a result.

Access to personal data

You may request for access to your personal data. You may be required to provide proper identification documents to confirm your identity. We are entitled to impose a reasonable charge particularly where photocopying, scanning and/or some form of electronic transfer is required.

Updates to our Policy

We may from time to time review this Policy and amend it to reflect changes in legislation or other operational requirements.


Contact Us

We may from time to time review this Policy and amend it to reflect changes in legislation or other operational requirements.